Customer service is our business

Customer service is our business

Jul 20, 2020

Respect is a two-way street Let’s talk about resident retention. Although keeping units filled is one of a resident manager’s primary responsibilities, the focus is usually on working up new residents. But what if I told you that you could achieve 100 percent...
Taking responsibility for our responsibilities

Taking responsibility for our responsibilities

Jul 20, 2020

As a resident manager, I am fully aware of my “primary” responsibilities. I’m also aware that checking items off of a to-do list does not necessarily mean that I’ve fulfilled those responsibilities. As we work towards completing our to-do list, sometimes we have to...